- Delivery is free on all items to the United Kingdom.
- Orders will usually be dispatched in one day, and usually sooner if placed early on in the day (before 9:30).
- Delivery will typically takes 1-3 business days. However please allow a few extra days before enquiring about your order as occasionally delivery takes longer. This is especially true during busy periods.
- Delivery will be carried out by the Royal Mail or an alternative reliable courier.
Unfortunately we can't make guarantees about how long delivery will take since once the product has been dispatched it's out of our control. Consequently we can't be held responsible for any delays. If goods are damaged during delivery we must be notified as soon as possible and always within a 24 hour period. We'll then send a replacement once the item has been returned. Postage will be refunded.
We have a no hassle returns policy; read our T&C for more info.
For deliveries to Europe we charge a fixed rate of £4.99. Because of the increased distance deliveries will take longer, usually 3-7 working days.
Note, postage may be more for heavier / more expensive items.
As with our customers within the UK we must be notified within 24 hours of any damage. Because of the extra costs involved we are unable to refund postage costs if an item is damaged or faulty.
Delivery time in our experience is inconsistent to Europe. If you need fast delivery please contact us for an express service.
We deliver to all countries in the EU including:
- Czech Republic
Rest of World
We now also deliver to the following countries:
- United States of America
- New Zealand
Delivery for these locations costs £6.99 and will likely take 5-12 days. If your country is not listed above we don't yet deliver there.
Some of our orders are fulfilled by the Amazon fulfilment network. Although the products come in an Amazon branded box, they are still our products. They have simply been stored and dispatched by Amazon for logistical reasons.
These are only part of the terms which make up the agreement when you buy with us. To see the other parts of the agreement please see here. We have simply split the usual terms and conditions pages up for ease of reading.